X Baby Shop UK

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1.1 The contractual relationship between us, Best For Baby Ltd, and you, the Customer, shall be subject to these terms and conditions.

1.2 Any amendment to these terms and conditions or additional documentation relating to the contract shall only apply if approved in writing by us.

1.3 We may vary these terms and conditions from time to time at our discretion.


2.1 The goods offered by us ("the Goods") may be ordered by you via the internet, by telephone or in writing.

2.2 A contract will be formed on acceptance by us of your order.

2.3 Acceptance will take place on notification of you by us of acceptance of your order for the Goods. Submission of an order by you represents an offer to purchase and we may for any reason decline to accept the order including non- availability of the Goods.

2.4 If you choose to provide us with your email address you will receive confirmation of your order by email. Otherwise orders placed using our website will be confirmed on screen, orders placed by telephone will be confirmed verbally at the time of order and written orders will be accepted verbally.


3.1 You may cancel an order at any time up to the end of the fourteenth working day from the date on which you received the Goods. Prior to shipment of the Goods cancellation can be effected by telephoning Customer Services. Cancellation of the order after receipt of the Goods shall be in accordance with the directions indicated on the returns form.

3.2 If you received the Goods prior to cancellation you will return the Goods to us without delay after cancellation in excellent condition suitable for resale and in the original packaging., unless they are unopened and unworn in there original packaging

3.3 Following notification of cancellation any sum relating to the cancelled order shall be credited to you within 10 working days upon receipt of the Goods, provided that the Goods and packaging are returned by you to us in the condition in which they were delivered.

3.4 You will pay for the cost of return of the Goods unless the Goods are faulty or damaged.

3.5 The right of cancellation shall not apply to personalised goods or to goods made to your specification.

3.6 Owing to hygiene and safety reasons, the right of cancellation shall not apply, to mattresses, mattress toppers, duvets, pillows, linen and bedding, Swaddles, personal grooming products, toiletries, breast pumps, all nappies and related items, unless they are unworn and in unopened original packaging.


4.1 If the Goods are faulty or damaged you will notify us by e-mailing Customer Services as soon as possible after delivery to obtain a Returns Authorisation Number and arrange for a replacement.

4.2 If you are not completely satisfied with the Goods, a refund or exchange can be organised providing the Goods are returned in original packaging and excellent condition suitable for resale. You will notify us by telephoning Customer Services as soon as possible after delivery to obtain a Returns Authorisation Number and arrange for a refund or exchange. Postage and Packaging are direct costs and in this instance will not be refunded. We suggest you obtain proof of postage from your post office, as we cannot be held liable for lost or damaged returns parcels.


5.1The price of the Goods shall be the price at the date of acceptance by us of your order.

5.2 Delivery charges shall be notified to you and shall be added to the price of the Goods.

5.3 Payment shall be made by you by credit card, debit card, cheque or postal order.

5.4 Delivery shall only be made by us against cleared funds.

5.5 Prices are inclusive of VAT at the applicable rate where required.

5.6 Trade accounts will pay invoices as per agreed terms, late payments will incur an interest penalty of 6% per month over the Bank of England base rate prevailing at the time.


6.1 We shall use our reasonable best endeavours to deliver the Goods to you within 14 days of acceptance of your order at the address given to us by you, however please allow up to 28 days for delivery.


7.1 Our liability to you for the Goods shall be limited to the purchase price of the Goods.

7.2 We shall not be liable for any loss of use, loss of revenue or loss of profit by you.


8.1 We shall have no liability to you for any failure to deliver or for any delay in doing so or for any damage or defect to the Goods, which is caused by any act or circumstance beyond our reasonable control including, without limitation, strikes and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


9.1 We may, unless otherwise notified by you, use your personal data to advise you of other offers by us and subject to your prior consent, either verbally in case of telephone orders or otherwise in writing, may disclose your personal data to third parties for marketing purposes.


10.1 Our rights and obligations and yours shall not be assigned without our prior consent in writing.


11.1 A person who is not a party to the contract between ourselves and you shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract.


12.1 If any of these terms and conditions shall or any part thereof are unenforceable the enforceability of all other terms and conditions shall not be affected.


13.1 No failure by us to exercise any right or remedy under these terms and conditions shall operate as a waiver of that right or remedy and no waiver by us of any breach of these terms and conditions shall operate as a waiver of any subsequent breach.


14.1 All notices to us shall be in writing and sent to:

Managing Director

Best For Baby Ltd

Sunset View Cowbroads Lane

Old Leake


PE22 9QU

Email address: sales@bestforbabyonline.com


15.1 These terms and conditions shall be governed by and construed according to English law and the English courts shall have exclusive jurisdiction regarding any claim or matter arising under the terms and conditions.


16.1 Offers end on the designated date and will not be honoured there after.You cannot claim offers in conjunction with any other voucher code offers you are claiming for unless stated.


17.1 I accept and agree to be bound by the terms and conditions and consent to the Promoter using my email address and other contact details to contact me about the outcome of this promotion and about the Promoter's other offers, goods, services and promotions.